Complaints Procedure

Last updated: 28 September 2026

We aim to deal with enquiries clearly and respectfully. If you believe information on the site is inaccurate, an enquiry was mishandled, or a disclosure is unclear, please contact us.

How to complain

1. Contact InstantSolves through the website or on 0330 059 9720.
2. Explain what happened, when it happened and what outcome you are seeking.
3. Provide only information necessary for us to identify the relevant enquiry.

What happens next

We will review the issue and should acknowledge and investigate it within a reasonable period. Where the complaint concerns a contract entered into with a third-party provider, we may need to explain which part should be raised directly with that provider.

Records

Complaint records may be retained where reasonably necessary to investigate the matter, comply with law, or improve service quality.